Incidents reported on status page for Thena https://status-platform.thena.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/c5339ca21f9bf569e1b61655f79a74ba.png https://status-platform.thena.ai/ en https://status-platform.thena.ai/ Fri, 24 Oct 2025 18:26:12 +0000 https://status-platform.thena.ai/#5ed774c4746ba4c8b9d9605e22c2be1443d1ca6b6a6c1347c6adb9ca05814b56 Agent Studio recovered https://status-platform.thena.ai/ Fri, 24 Oct 2025 18:23:19 +0000 https://status-platform.thena.ai/#5ed774c4746ba4c8b9d9605e22c2be1443d1ca6b6a6c1347c6adb9ca05814b56 Agent Studio went down https://status-platform.thena.ai/incident/750605 Fri, 24 Oct 2025 16:38:00 -0000 https://status-platform.thena.ai/incident/750605#fbd246c2114944e96ab96db7578416e10c2779a2eb735083e6645954d6a16051 We’ve rolled out a fix, and all previously queued outbound emails have now been successfully delivered to end users. Please reach out to our support team if you have any questions or need further details. https://status-platform.thena.ai/incident/750605 Fri, 24 Oct 2025 12:33:00 -0000 https://status-platform.thena.ai/incident/750605#dd330c90c5d17096aadfec543c8820d62481a9e59b171a18a49a3e4c4c31e99f We’re investigating an issue where emails sent through our email service are not being delivered. Our team is working to identify the root cause and restore normal delivery as quickly as possible. https://status-platform.thena.ai/ Wed, 17 Sep 2025 05:58:31 +0000 https://status-platform.thena.ai/#0eb5ed445e16b60985b3ac3cd04d0c724c728bc53ac1096a1030c7eb69e1d903 Platform recovered https://status-platform.thena.ai/ Wed, 17 Sep 2025 05:55:39 +0000 https://status-platform.thena.ai/#0eb5ed445e16b60985b3ac3cd04d0c724c728bc53ac1096a1030c7eb69e1d903 Platform went down https://status-platform.thena.ai/ Tue, 16 Sep 2025 08:03:20 +0000 https://status-platform.thena.ai/#fd4ba73bd89148585e99c639f99541210550a81df2a00d32673abf278f5080c3 Platform recovered https://status-platform.thena.ai/ Tue, 16 Sep 2025 08:00:16 +0000 https://status-platform.thena.ai/#fd4ba73bd89148585e99c639f99541210550a81df2a00d32673abf278f5080c3 Platform went down https://status-platform.thena.ai/ Tue, 16 Sep 2025 05:39:10 +0000 https://status-platform.thena.ai/#b5fe85bfd1d704d8b19ae02b2d4bc52e8330b40417cfbeee7cfb0c0110b50d81 Platform recovered https://status-platform.thena.ai/ Tue, 16 Sep 2025 05:36:35 +0000 https://status-platform.thena.ai/#b5fe85bfd1d704d8b19ae02b2d4bc52e8330b40417cfbeee7cfb0c0110b50d81 Platform went down https://status-platform.thena.ai/ Mon, 15 Sep 2025 05:36:17 +0000 https://status-platform.thena.ai/#cdaaf1e62ae799b9edf92a22c6f10d7fc9a57fe67b49fb3da3493a7f08d5fc23 Platform recovered https://status-platform.thena.ai/ Mon, 15 Sep 2025 05:33:27 +0000 https://status-platform.thena.ai/#cdaaf1e62ae799b9edf92a22c6f10d7fc9a57fe67b49fb3da3493a7f08d5fc23 Platform went down https://status-platform.thena.ai/ Fri, 12 Sep 2025 20:19:34 +0000 https://status-platform.thena.ai/#8dc76e3dbba595e589299cb2e48ebb9f92c446fa8a39211451e12a34edf98d35 Platform recovered https://status-platform.thena.ai/ Fri, 12 Sep 2025 20:16:35 +0000 https://status-platform.thena.ai/#8dc76e3dbba595e589299cb2e48ebb9f92c446fa8a39211451e12a34edf98d35 Platform went down https://status-platform.thena.ai/incident/719046 Fri, 05 Sep 2025 15:20:00 -0000 https://status-platform.thena.ai/incident/719046#3d37bf84c93257b188664d322d9323698e95b3d250358d00ce483ddd7b5a9d09 We have resolved an issue that caused a degradation in platform service for approximately 90 minutes. During this period, the dashboard experienced slow performance, and platform events were delayed. The service is now fully restored and operating normally. https://status-platform.thena.ai/incident/719046 Fri, 05 Sep 2025 15:20:00 -0000 https://status-platform.thena.ai/incident/719046#3d37bf84c93257b188664d322d9323698e95b3d250358d00ce483ddd7b5a9d09 We have resolved an issue that caused a degradation in platform service for approximately 90 minutes. During this period, the dashboard experienced slow performance, and platform events were delayed. The service is now fully restored and operating normally. https://status-platform.thena.ai/ Thu, 04 Sep 2025 07:46:31 +0000 https://status-platform.thena.ai/#78ef877dd97982852c90d55df8bf8193ea9b49568f7853e78ecbd5e1a0ff24d9 Workflow app service recovered https://status-platform.thena.ai/ Thu, 04 Sep 2025 07:44:33 +0000 https://status-platform.thena.ai/#78ef877dd97982852c90d55df8bf8193ea9b49568f7853e78ecbd5e1a0ff24d9 Workflow app service went down https://status-platform.thena.ai/ Wed, 03 Sep 2025 21:49:28 +0000 https://status-platform.thena.ai/#a2620dd4da18f94258989f27dae410479f1706c19ecbcb041cd6132f43fbfdeb Workflow app service recovered https://status-platform.thena.ai/ Wed, 03 Sep 2025 21:47:14 +0000 https://status-platform.thena.ai/#a2620dd4da18f94258989f27dae410479f1706c19ecbcb041cd6132f43fbfdeb Workflow app service went down https://status-platform.thena.ai/ Tue, 02 Sep 2025 04:03:46 +0000 https://status-platform.thena.ai/#62744cd88b0c768e4573e117d2fc76659bf7b68c20bc70fb0c4d023ff3f933b4 Workflow app service recovered https://status-platform.thena.ai/ Tue, 02 Sep 2025 04:01:27 +0000 https://status-platform.thena.ai/#62744cd88b0c768e4573e117d2fc76659bf7b68c20bc70fb0c4d023ff3f933b4 Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 23:49:02 +0000 https://status-platform.thena.ai/#be86d1494b85cad3b807e740e1c10d5c609ed13abb57c8d26ba834529d7afdbe Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 23:31:55 +0000 https://status-platform.thena.ai/#be86d1494b85cad3b807e740e1c10d5c609ed13abb57c8d26ba834529d7afdbe Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 08:08:29 +0000 https://status-platform.thena.ai/#2b78aaa1468f010dbb0ae02fdfab2c991552ab63cc47ccf3f21e6375245922cf Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 07:59:06 +0000 https://status-platform.thena.ai/#2b78aaa1468f010dbb0ae02fdfab2c991552ab63cc47ccf3f21e6375245922cf Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 07:56:09 +0000 https://status-platform.thena.ai/#2cb63101a1e9a80ec7665cb4dfc56739ec7bba890bbb1d5a29cab4b19cc556da Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 07:50:04 +0000 https://status-platform.thena.ai/#2cb63101a1e9a80ec7665cb4dfc56739ec7bba890bbb1d5a29cab4b19cc556da Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 07:38:06 +0000 https://status-platform.thena.ai/#ec459dc2fc6f762ea1a5f493a4656cfcb6b24eb96d2497883eae69854e50bb86 Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 07:32:33 +0000 https://status-platform.thena.ai/#ec459dc2fc6f762ea1a5f493a4656cfcb6b24eb96d2497883eae69854e50bb86 Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 07:26:44 +0000 https://status-platform.thena.ai/#3cc4fe74c197d928303ffb71ea9fbf29594c7f4f8ad9834fd063403ce5a97ae3 Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 07:23:36 +0000 https://status-platform.thena.ai/#3cc4fe74c197d928303ffb71ea9fbf29594c7f4f8ad9834fd063403ce5a97ae3 Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 07:14:18 +0000 https://status-platform.thena.ai/#7f91faac400d30d60f2ad7f31e2573610cb860b9198c10c2aeeab488b17d7bfa Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 07:08:11 +0000 https://status-platform.thena.ai/#7f91faac400d30d60f2ad7f31e2573610cb860b9198c10c2aeeab488b17d7bfa Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 06:59:23 +0000 https://status-platform.thena.ai/#63eb43bdab2077c9dd7184ad4c96983e681a43797da39c3712a0e21211eea0f4 Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 06:32:19 +0000 https://status-platform.thena.ai/#63eb43bdab2077c9dd7184ad4c96983e681a43797da39c3712a0e21211eea0f4 Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 06:05:11 +0000 https://status-platform.thena.ai/#51a5b9c659de3df2e0ca8f170e33a016bbacf525f03a1b790dc7b893e1ec3cc5 Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 06:03:09 +0000 https://status-platform.thena.ai/#51a5b9c659de3df2e0ca8f170e33a016bbacf525f03a1b790dc7b893e1ec3cc5 Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 04:56:47 +0000 https://status-platform.thena.ai/#aa206fbc87a95895b087fe9302da369a1086f44c9f197fbfdaf42c056b2b5a53 Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 04:54:15 +0000 https://status-platform.thena.ai/#aa206fbc87a95895b087fe9302da369a1086f44c9f197fbfdaf42c056b2b5a53 Workflow app service went down https://status-platform.thena.ai/ Thu, 21 Aug 2025 04:44:32 +0000 https://status-platform.thena.ai/#d7b6784927700f5c68e9f789ba0ff16850864f0eb3facf425f416f2a32bddf0c Workflow app service recovered https://status-platform.thena.ai/ Thu, 21 Aug 2025 01:03:08 +0000 https://status-platform.thena.ai/#d7b6784927700f5c68e9f789ba0ff16850864f0eb3facf425f416f2a32bddf0c Workflow app service went down https://status-platform.thena.ai/ Fri, 08 Aug 2025 19:27:21 +0000 https://status-platform.thena.ai/#682f6963d2c2b121ebfc5984172cfedc5b97c8766a135d238269ffcd56e8a873 Slack app recovered https://status-platform.thena.ai/ Fri, 08 Aug 2025 19:25:19 +0000 https://status-platform.thena.ai/#682f6963d2c2b121ebfc5984172cfedc5b97c8766a135d238269ffcd56e8a873 Slack app went down https://status-platform.thena.ai/ Fri, 08 Aug 2025 01:11:03 +0000 https://status-platform.thena.ai/#68f84b2f68a1354f93e31ccdea559928fbc1b33c29a044bb36d87f0fbef8b6d4 Slack app recovered https://status-platform.thena.ai/ Fri, 08 Aug 2025 01:09:04 +0000 https://status-platform.thena.ai/#68f84b2f68a1354f93e31ccdea559928fbc1b33c29a044bb36d87f0fbef8b6d4 Slack app went down https://status-platform.thena.ai/incident/687427 Fri, 01 Aug 2025 13:29:00 -0000 https://status-platform.thena.ai/incident/687427#8d564c46d12f3ab0285442c1f15a977b7de82618a0e084540dd48d2d8d71def7 Ticket creation is currently failing across all channels — Slack, Email, AI chat, and MS Teams. The issue is under active investigation. https://status-platform.thena.ai/incident/601802 Thu, 12 Jun 2025 18:23:00 -0000 https://status-platform.thena.ai/incident/601802#d6a4ca1420a92f833930ebec5fbd70b228f3e8e5ed2d1e223d69f9a6756fc6e0 We’re currently experiencing some service interruptions due to widespread internet issues from upstream providers, including AWS, Google, and OpenAI. As a result, access to our Dashboard may be affected for some users. Our team is monitoring the situation closely and will provide updates as they become available. Thank you for your patience. Update: The issue is now resolved.