Incidents reported on status page for Thena https://status-platform.thena.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/c5339ca21f9bf569e1b61655f79a74ba.png https://status-platform.thena.ai/ en https://status-platform.thena.ai/incident/780627 Fri, 05 Dec 2025 09:11:00 -0000 https://status-platform.thena.ai/incident/780627#d39570bcffa3edf3d025e506e87f958aafbbfb18842f305f36f485d03cfef4e7 We've spotted issues with our upstream provider. We're currently investigating the impact, and will provide an update soon. https://status-platform.thena.ai/incident/780627 Fri, 05 Dec 2025 09:11:00 -0000 https://status-platform.thena.ai/incident/780627#d39570bcffa3edf3d025e506e87f958aafbbfb18842f305f36f485d03cfef4e7 We've spotted issues with our upstream provider. We're currently investigating the impact, and will provide an update soon. https://status-platform.thena.ai/incident/750605 Fri, 24 Oct 2025 16:38:00 -0000 https://status-platform.thena.ai/incident/750605#fbd246c2114944e96ab96db7578416e10c2779a2eb735083e6645954d6a16051 We’ve rolled out a fix, and all previously queued outbound emails have now been successfully delivered to end users. Please reach out to our support team if you have any questions or need further details. https://status-platform.thena.ai/incident/750605 Fri, 24 Oct 2025 12:33:00 -0000 https://status-platform.thena.ai/incident/750605#dd330c90c5d17096aadfec543c8820d62481a9e59b171a18a49a3e4c4c31e99f We’re investigating an issue where emails sent through our email service are not being delivered. Our team is working to identify the root cause and restore normal delivery as quickly as possible. https://status-platform.thena.ai/incident/719046 Fri, 05 Sep 2025 15:20:00 -0000 https://status-platform.thena.ai/incident/719046#3d37bf84c93257b188664d322d9323698e95b3d250358d00ce483ddd7b5a9d09 We have resolved an issue that caused a degradation in platform service for approximately 90 minutes. During this period, the dashboard experienced slow performance, and platform events were delayed. The service is now fully restored and operating normally. https://status-platform.thena.ai/incident/719046 Fri, 05 Sep 2025 15:20:00 -0000 https://status-platform.thena.ai/incident/719046#3d37bf84c93257b188664d322d9323698e95b3d250358d00ce483ddd7b5a9d09 We have resolved an issue that caused a degradation in platform service for approximately 90 minutes. During this period, the dashboard experienced slow performance, and platform events were delayed. The service is now fully restored and operating normally. https://status-platform.thena.ai/incident/687427 Fri, 01 Aug 2025 13:29:00 -0000 https://status-platform.thena.ai/incident/687427#8d564c46d12f3ab0285442c1f15a977b7de82618a0e084540dd48d2d8d71def7 Ticket creation is currently failing across all channels — Slack, Email, AI chat, and MS Teams. The issue is under active investigation. https://status-platform.thena.ai/incident/601802 Thu, 12 Jun 2025 18:23:00 -0000 https://status-platform.thena.ai/incident/601802#d6a4ca1420a92f833930ebec5fbd70b228f3e8e5ed2d1e223d69f9a6756fc6e0 We’re currently experiencing some service interruptions due to widespread internet issues from upstream providers, including AWS, Google, and OpenAI. As a result, access to our Dashboard may be affected for some users. Our team is monitoring the situation closely and will provide updates as they become available. Thank you for your patience. Update: The issue is now resolved.